Our Privacy Policy

This Privacy Policy sets out LinguaTute’s commitment to you in respect of how we handle your personal information that we collect through your use of this website and our services.

On this page you will find our:

1) Data Protection Policy

2) Website Privacy Policy

On this page, we will explain how LinguaTute processes your personal data and your rights according to EU General Data Protection Regulation and UK data protection legislation.

LinguaTute’s Data Protection Policy

LinguaTute is required to keep and process certain information about its staff members, contractors (including tutors), tutees, clients and other third parties in accordance with its legal obligations under the EU General Data Protection Regulation 2018 (GDPR).

This policy is in place to ensure all parties are aware of their responsibilities and outlines how LinguaTute complies with the core principles of the GDPR and Data Protection Act 2018.

The GDPR’s requirements apply to EU residents’ personal information and anyone in the organisation who processes that data.

Definition Of Key Terms

Data Controller – Is a legal or natural person, an agency, a public authority, or any other body who, alone or when joined with others, determines the purposes of any personal data and the means of processing it. Data controllers are key decision-makers. They have the overall say and control over the reason and purposes behind data collection and the means and method of any data processing. In this case, LinguaTute is the data controller.

Data Processor – Is a legal or a natural person, agency, public authority, or any other body who processes personal data on behalf of a data controller.

Data Subject – Is an “identified or identifiable natural person” from whom or about whom information is collected. An Identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Personal data – Is any information relating to an identified or identifiable natural person (‘data subject’), such as a name, home address or credit card number.

What Information Does LinguaTute Collect, And Why?

We may collect and process the following data about you in the following ways:

Personal details such as your name, date of birth, e-mail address, home address, country of residence, and other information provided by you in your tutor application, student signup, or any other registration provided by us and completed by you; these data are used to facilitate LinguaTute’s role of matching students with tutors.

Any employment references or information necessary for the processing of your application to work as either an employee or self-employed tutor for LinguaTute.

Any information necessary for registering as a student or client with Linguatute or for creating an account with our online tutoring software, TutorCruncher.

Bank account details so that we may pay employees and contractors, and receive payment from clients.

Other information about you that is otherwise lawfully obtained including images from LinguaTute events, and quotes (with your consent).

Your name and email if you have signed up to the newsletter. We will use these to send you marketing content, blog posts, and updates about LinguaTute which may be of interest to you. If at any point you change your mind and decide that you do not wish to receive these emails from us, you can unsubscribe from our mailing list at any time.

We will not share your information with any outside parties or companies, aside from those which are required for the provision of our services, including TutorCruncher and online video conferencing platforms such as Zoom, Google Meet, or others.

Principles

In accordance with the requirements outlined in Article 5 of the GDPR, personal data will be:

Processed lawfully, fairly and in a transparent manner in relation to individuals.
Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.
Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.
Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods, insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals.
Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

The GDPR also requires that “the controller shall be responsible for, and able to demonstrate, compliance” with the principles set out above.

LinguaTute is committed to processing and using data in compliance with the above principles and is responsible, and able to demonstrate, this compliance whenever and wherever necessary to remain in line with the GDPR.

Accountability

LinguaTute will implement appropriate technical and organisational measures to demonstrate that data is processed in line with the above principles set out in the GDPR.

Records of activities relating to higher risk processing will be maintained, such as the processing of special categories data or that in relation to criminal convictions and offences.

LinguaTute will provide comprehensive, clear and transparent privacy policies.

LinguaTute will implement measures that meet the principles of data protection by design and data protection by default, such as:

Data minimisation.
Pseudonymising.
Anonymising
Transparency.
Allowing individuals to monitor processing.
Continuously creating and improving security features.

Data subject rights

The GDPR endows individuals with eight ‘data subject’ rights. LinguaTute is committed to ensuring that all of the rights outlined below are met at all times.

The right to be informed – Organisations need to tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties. This information must be communicated concisely and in plain language.

The right of access – Individuals can submit subject access requests, which oblige organisations to provide a copy of any personal data they hold concerning the individual. Organisations have one month to produce this information, although there are exceptions for requests that are manifestly unfounded, repetitive or excessive.

The right to rectification – If an individual discovers that the information an organisation holds on them is inaccurate or incomplete, they can request that it be updated. As with the right of access, organisations have one month to do this, and the same exceptions apply.

The right to erasure – Individuals can request that organisations erase their data in certain circumstances – for example, when the data is no longer necessary, the data was unlawfully processed, or it no longer meets the lawful ground for which it was collected. This includes instances where the individual withdraws consent.

The right to restrict processing – Individuals can request that an organisation limits the way it uses personal data. It’s an alternative to requesting the erasure of data and might be used when an individual contests the accuracy of their personal data. An individual can also exercise this right when they no longer use the product or service for which it was originally collected, but the organisation needs it to establish, exercise or defend a legal claim.

The right to data portability – Individuals are permitted to obtain and reuse their personal data for their own purposes across different services. This right only applies to personal data that an individual has provided to data controllers by way of a contract or consent.

The right to object – Individuals can object to the processing of personal data that is collected on the grounds of legitimate interests or the performance of a task in the interest/exercise of official authority.Organisations must stop processing information unless they can demonstrate compelling legitimate grounds for the processing that overrides the interests, rights and freedoms of the individual. They can also refuse this right if the processing is for the establishment or exercise of defence of legal claims.

Rights related to automated decision making, including profiling – The GDPR includes provisions for decisions made with no human involvement, such as profiling, which uses personal data to make calculated assumptions about individuals. There are strict rules about this kind of processing, and individuals are permitted to challenge and request a review of the processing if they believe the rules aren’t being followed.

Third-party compliance

All contractors, Data Processors, agents, consultants, partners, sub-contractors and other third parties acting on behalf of LinguaTute, including tutors, must:

Ensure that they and all employees who have access to personal data held or processed for or on behalf of LinguaTute, are aware of this policy and are fully aware of their duties and responsibilities under the GDPR
Any breach of any provision of GDPR will be deemed as being a breach of any contract between LinguaTute and that individual, company, partner, organisation or firm
Allow data protection audits by LinguaTute of personal data held on its behalf (if requested)
Indemnify LinguaTute against any prosecution, claims proceedings, actions or payments of compensation or damages, without limitation.

Website Privacy Policy & Cookie Policy

Can you see and update the information we hold about you?

You have the right to ask for a copy of the information we hold about you. If you find at any time that any of the information we hold about you is incorrect then you should promptly notify us and we will correct the inaccuracy. We will proceed as directed by your data requests except where we are required to retain information to comply with UK legal and regulatory requirements.

Do our privacy practices apply to disclosures you make to third parties?

Please note that this policy addresses only the use and disclosure of information we collect from you. If you give your information to others, whether they are third parties that we introduce you to or third party sites that you visit by clicking on a link on our website, different rules may apply to their use or disclosure of the information you give to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

How do we update this privacy policy?

We may amend this policy at any time by posting a revised version on this page of the website.

If we make a change to this policy that materially affects you – for example, we wish to use your information for a purpose not set out in this policy and for which we need your express consent – then we will seek your consent to the change and the change will only take effect once you have given us your consent.

In all other cases, the change will take effect on the date that we post it on this page. We will take your continued use of the site and our services after that date as your acceptance of the change, so if an amendment is not acceptable to you then you should stop using the web site and our services.

How can you contact us about privacy issues?

You can contact us about any questions or issues related to this privacy policy by emailing ffion.kellegher@linguatute.com

Cookie Policy

LinguaTute’s website uses cookies. LinguaTute Ltd, a company registered in England and Wales (No. 14470760), with a registered office address at 203 West Street, Fareham, England, PO16 0EN, herein referred to as “LT” or “we”, has created this cookie policy (“Cookie Policy”) in order to demonstrate our commitment to the privacy of the details that you provide to us when using this website and the data that we collect about you online.

We ask you to consent to our use of cookies in accordance with the terms of this Cookie Policy when you first visit our website. By using our website and agreeing to this Cookie Policy, you consent to our use of cookies in accordance with the terms of this policy. In this Cookie Policy, references to “you” and “your” are references to the user i.e. the person (or company) visiting www.linguatute.com (the “website”).

When you use the website, you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply including those contained in our Data Protection Policy and Terms and Conditions, and which are duly incorporated by this reference. LT reserves the right to change this Cookie Policy at any time without notice, effective immediately upon posting on the website. Please check this page of the website periodically. Read it carefully and ensure that you understand its effect before proceeding to use the website. Your continued use of the website is taken as meaning that you agree to such changes or updates.

What is a cookie?

A cookie is a small text file that some websites store via the browser on your computer’s hard drive when you visit them. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Some expire at the end of your session on the website, others will remain on your computer for a little longer. When you return to websites or visit websites that use the same cookies, these cookies and therefore your browsing device, are recognised. Cookies do lots of different and useful jobs such as letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience. Cookies can also be used to customise areas of content online to be more relevant to you and your interests. We use cookies on our website to make your browsing experience better. By using this website, you accept our use of cookies.

First Party Cookies

First-party cookies are cookies set by the specific website visited by the user i.e. the website displayed in the URL window.

Third Party cookies

Some third-party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They relate to the ability of users to share content on this site, as indicated by the icons on the LT’s website. When and if you decide to share LT content using social media sharing tools on our website, you may be presented with cookies from third party sites such as Facebook, Twitter or Google+. LT does not control how these sites use cookies, therefore you should refer to the relevant sites own privacy and cookie policy to understand how they use cookies.

Cookie Categories

The type of cookie used on this website can be put into 1 of 3 categories, based on the International Chamber of Commerce guide to cookie categories:

a. Strictly necessary cookies

These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, the services you have requested (such as access to secure areas) cannot be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you have been on the internet. These cannot be restricted or blocked.

b. Performance cookies

These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our website is performing and make relevant improvements that could better your browsing experience. These can be restricted or blocked.

c. Functionality and profile cookies

These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and tailor the website to provide enhanced features and content for you. For instance, they remember your log-in details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you have previously made or personalise your browsing experience. These can be restricted or blocked.

LinguaTute’s use of cookies

Cookies on our website are used for the following purposes:

a. To enable you to register and submit your information on to the relevant online form to request services and to have said details remembered for later.

b. To improve the website’s usability.

c. To analyse the use of our website through Analytics software

This software is used to evaluate how users interact with the site and helps us make site improvements and suggest new features. A list of the analytics software we use along with details on how these cookies are used can be found below:

We use Google Analytics and Google Tag Manager, popular web analytics services provided by Google, Inc. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google Analytics will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and behaviour – such as the typical length of stay on the website or the average number of pages a user views or for the purpose of providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google. If you wish to opt out of Google Analytics tracking you may do so using the tool provided by Google https://tools.google.com/dlpage/gaoptout

Want to learn more about cookies?

You can manage these small files and learn more about them from the Direct gov article: Internet Browser cookies – what they are and how to manage
them.

Want to restrict or block any cookies?

By using our website, you agree that we can place cookies on your device. However, if you would like to restrict or block cookies used on our website (or on any website), you will need to change the browser settings in each browser you use and on each device you use to access the internet. Click here to see full instructions for all browsers.

Please be aware that some of our services will not function if your browser does not accept the cookies.

More information about cookies can be found at:

We keep our Cookies Policy under regular review. This Cookies Policy was last updated on 20 December 2022.

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For further information about LinguaTute’s Privacy Policy or Data Protection Policy, please contact the Company Director:

Ffion Megan Lois Kellegher

19 Hardwicke Road, Chiswick, London, W4 5EA

Email: ffion.kellegher@linguatute.com

Phone: +44 7900 545 387

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